Trending in Financial Services Today

As part of our regular lunch@Ipsos series, we will be looking at consumer trends that are impacting the financial services landscape, including a look at ASEAN’s Millenial generation, a global review on consumer behaviour that are affecting attitudes towards personal finances, and sharing of a few ideas from 30 years of service innovation research.

Bad Service in Singapore

In a recent poll conducted by Ipsos Singapore and SSI to measure the prevalence of bad service in Singapore, 2 out of 3 Singapore residents experienced at least one occasion of dissatisfactory service in the past 6 months.

Service differentiation in the Indian banking sector

The Indian banking sector ended the last decade at a very encouraging growth rate, which set the path for the sector moving into the current decade.

Challenges for the Financial Services Industry in Hong Kong and APAC

Mark Kidd, Associate Director at Ipsos Loyalty, talks about the latest challenges for the Financial Services Industry in Hong Kong and the region.