Effectively Managing Customers’ Experiences through EFM

Enterprise Feedback Management significantly benefits customer-facing organizations. It helps the corporate to manage effectively their customers’ experiences. EFM是企業端管理顧客意見的系統,透過即時接收並即刻分析顧客回應,幫助企業有效顧客經驗管理。

The Culture of Service Appreciation in Hong Kong

The Culture of Service Appreciation in Hong Kong Survey Report 2013 provides an analysis of key trends of service appreciation in the Customer Services sector in Hong Kong, surveying over 1,000 customers and employees from the customer services sector.

Video: What is ViewsCast?

Richard Korn, APAC Director for ViewsCast, tells more about Ipsos’ Voice of the Customer solution.