Archives for January 2014

Trends and Challenges of the Market Research Industry – Outlook for 2020

The market research industry faces new challenges as a result of technological and social change. What, in your opi­nion, are the main trends – risks and opportunities – in the market research industry? What direction is it going in – key­word: Market research in 2020?….Read More

The Culture of Service Appreciation in Hong Kong

The Culture of Service Appreciation in Hong Kong Survey Report 2013 provides an analysis of key trends of service appreciation in the Customer Services sector in Hong Kong, surveying over 1,000 customers and employees from the customer services sector.